FREQUENTLY ASKED QUESTIONS
If your question isn't answered here, or if you would like more information about any topic, please call our Customer Service Department at 614-525-3438.
- What are property taxes?
- When are taxes due?
- How much are my taxes?
- What should I do if I didn't receive a tax bill?
- What is the value of my property?
- Can I write a personal check to pay my taxes?
- Have my taxes been paid?
- Can I get a receipt for taxes paid by mail?
- Can taxes be paid in advance?
- Does the Treasurer's Office have automatic payment deduction?
- How do I make an address change?
- How much of my tax payment goes to schools, etc.?
- Can I appeal a penalty amount?
- I don't agree with the value that has been placed on my property. What can I do?
- I paid off or refinanced my home and now no longer escrow my taxes with my lender. What should I do to ensure I receive my tax bill?
- I received a notice from my bank that my check has been returned. What do I need to do?
- Can I pay my taxes monthly?
- What methods of payment do you accept?
- How do I cancel my monthly direct debits or update my banking information?
- I am selling my property. How do I stop the monthly bills?
- Do you take credit cards at your teller window?
- I am having trouble paying my taxes. What are my options?
WHAT ARE PROPERTY TAXES?
In the State of Ohio, real property taxes (commonly known as real-estate taxes), are levied by any taxing subdivision on a real estate parcel. Levies raise tax revenue for school districts, municipalities, libraries and other special issues such as mental health services.
WHEN ARE TAXES DUE?
For people who pay their annual real-estate property taxes in two payments every year, the due dates are in January and June. Due dates for 2024 are:
● First-Half Payments: January 31, 2024
● Second-Half Payments: June 20, 2024
HOW MUCH ARE MY TAXES?
To obtain your tax amount you may call our Customer Service Department at 614-525-3438 or check the Property Search page of our website. You will need to look up your parcel information, and your bill will be displayed along with other important information regarding your parcel.
WHAT SHOULD I DO IF I DIDN'T RECEIVE A TAX BILL?
Ohio law states that it is the responsibility of parcel owners to make sure they obtain a property tax bill in time to pay their taxes. A duplicate tax bill may be obtained by calling our office at
614-525-3438 or submitting your request online.
WHAT IS THE VALUE OF MY PROPERTY?
Property values are available at the Franklin County Auditor's website or by calling the Auditor's Office at 614-525-4663.
CAN I WRITE A PERSONAL CHECK TO PAY MY TAXES?
Yes. Checks should be made payable to Franklin County Treasurer. Please write your parcel number and daytime phone number on the check and include your billing statement with your payment.
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HAVE MY TAXES BEEN PAID?
To find out if your taxes have been paid, please check the Payment Status page of our website. The Payment Credit Timeline details how long it typically takes for payments of various types to be posted.
CAN I GET A RECEIPT FOR TAXES PAID BY MAIL?
Yes. To receive a receipt for payment, please include a self-addressed, stamped envelope along with your entire tax bill and payment.
CAN TAXES BE PAID IN ADVANCE?
Property taxes are billed in arrears and can only be paid once they are assessed by the Franklin County Auditor's office. However, our Budget Payment Program allows you to make monthly prepayments on your semi-annual property tax bills. It is an easy way to set aside money on a monthly basis for the payment of your next real estate tax bill. The money that you pay will be held in an escrow account in your name and will automatically be applied to your semi-annual real estate tax bill when it comes due.
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DOES THE TREASURER'S OFFICE
HAVE AUTOMATIC PAYMENT DEDUCTION?
We offer the convenience of having your monthly payments direct-debited from a checking or savings account if you are enrolled in the Budget Payment Program.
HOW DO I MAKE AN ADDRESS CHANGE?
Ohio law requires that any change in the mailing address for property tax bills be provided to the County Treasurer. Please keep the Treasurer's Office advised when you move, change lenders or want your tax bill to go to a different address.
You can submit an Address Change Form online, or you can fill out a printed form and send it to our office via U.S. mail, email or fax.
HOW MUCH OF MY PAYMENT GOES TO SCHOOLS, ETC.?
You can get this information by looking up your parcel by name, address or parcel number on our Property Search page. Click on the Distribution tab to see the amounts of your taxes that go to your local school district, municipality, local library and other entities.
CAN I APPEAL A PENALTY AMOUNT?
Yes. However, by law, penalties can only be forgiven in certain circumstances. For more information, visit the Request for Penalty Forgiveness section of our website.
I DON'T AGREE WITH THE VALUE THAT HAS BEEN PLACED ON MY PROPERTY. WHAT CAN I DO?
Applications to appeal the valuation of your property for tax year 2024 will accepted from November 20, 2024, until March 31, 2024, by the Franklin County Auditor's Office. If you would like to contest the valuation of your property, please visit the Auditor's website to download an appeal form, or contact the Board of Revision at
614-525-3913 to receive a form by U.S. mail.
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I PAID OFF OR REFINANCED MY HOME AND NOW NO LONGER ESCROW MY TAXES WITH MY LENDER. WHAT SHOULD I DO TO ENSURE I RECEIVE MY TAX BILL?
Follow these three easy steps to make sure you don't miss important information about paying your property taxes.
Make sure you understand how any taxes you previously escrowed will be distributed by your lender. Should they be refunded or will they apply against your next tax bill?
Check out our free, convenient Budget Payment Program, which allows you to set up an escrow account with the Treasurer's Office, pay your annual taxes in monthly payments and earn interest that’s applied to future tax bills.
Change your mailing address with our office. This easy step is often overlooked until tax bills are sent to an incorrect address.
I RECEIVED A NOTICE FROM MY BANK THAT MY CHECK HAS BEEN RETURNED. WHAT DO I NEED TO DO?
The Treasurer’s Office will reverse returned payments once we receive a notification from our bank. The process of reversing returned payments normally takes two to three business days to reflect on your parcel; therefore, you may receive your bank’s notification before the payment is corrected in our records. You may submit another payment at any time after you receive your bank’s notification. We do not charge any returned item fees; however, you may be subject to penalty charges on your property if the taxes are not paid by the due date. Please check with your financial institution concerning the reason for the return.
CAN I PAY MY TAXES MONTHLY?
If your taxes are paid current, the Treasurer’s Office offers a Budget Payment Program as an easy way to set aside money on a monthly basis for your next real-estate tax bill. The money you pay will be held in an escrow account in your name and will automatically be applied to your semi-annual real-estate tax bill when it comes due.
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