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Frequently Asked Questions




  1. What are property taxes?
  2. What should I do if I didn't receive a tax bill?
  3. When are taxes due?
  4. How much are my taxes?
  5. What is the value of my property?
  6. Can I write a personal check for payment of taxes?
  7. Can I get a paid receipt for taxes sent by mail?
  8. Have my taxes been paid?
  9. Can taxes be paid in advance?
  10. Does the Treasurer have automatic payment deduction?
  11. How do I make an address change?
  12. How much of my taxes go to schools, etc.?
  13. Can I appeal the penalty amount?
  14. I don't agree with the value that has been placed on my property. What can I do?
  15. I paid off or refinanced my home and now no longer escrow my taxes with my lender. What should I do to ensure I receive my tax bill?
  16. I received a notice from my bank that my check has been returned. What do I need to do?
  17. Can I pay my taxes monthly?
  18. What method of payments do you accept?
  19. How do I change or cancel my monthly direct debit?
  20. I am selling my property. How do I stop the monthly bills?
  21. How do I update my banking information for my monthly direct debit?
  22. Do you take credit cards at your teller window?
  23. I am having trouble paying my taxes. What are my options?
  • What are property taxes?

    In the state of Ohio real property taxes, commonly known as real estate taxes, are taxes levied by any taxing subdivision on a real estate parcel. Levies raise tax revenue for school districts, municipalities, libraries, and other special issues such as mental health services.

  • What should I do if I didn't receive a tax bill?

    Ohio law states that it is the responsibility of the parcel owner to make sure that they obtain a property tax bill in time to pay their taxes. A duplicate tax bill may be obtained by calling our office at (614) 525-3438 or by emailing your request to the Treasurer.

  • When are taxes due?

    Taxes are due semi-annually each January 20th and June 20th. If either January 20th or June 20th occurs on a weekend the due date will be changed to the next business day following the 20th.

  • How much are my taxes?

    To obtain your tax amount you may call our Customer Service Department at (614) 525-3438 or check the Property Search page of our website. You will need to look up your parcel information, and it will be displayed along with other important information regarding your parcel.

  • What is the value of my property?

    You can obtain this information by checking the Auditor's website or by calling the Auditor's Office at (614) 525-4663.

  • Can I write a personal check for payment of taxes?

    Yes, checks should be made payable to FRANKLIN COUNTY TREASURER . Please write your parcel number on the check and include your billing statement(s) with your payment, along with a daytime phone number on your check.

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  • Can I get a paid receipt for taxes sent by mail?

    Yes, to receive a receipt for payment, please send a self-addressed, stamped envelope along with your entire tax bill and payment.

  • Have my taxes been paid?

    To find out if your taxes have been paid, please check the Payment Status page of our website or call our Customer Service Department at (614) 525-3438. You will need to look up your parcel information, and it will be displayed along with other important information regarding your parcel. As a reminder, payments made via our website take between 2-5 days to be posted.

  • Can taxes be paid in advance?

    Taxes are billed in arrears and can only be paid once they are assessed by the County Auditor's office. However, you may set up a Budget Payment with our office. Our Budget Payment Program allows you to make monthly prepayments on your semi-annual tax bill. It is an easy way to set aside money on a monthly basis for the payment of your next real estate tax bill. The money that you pay will be held in an escrow account in your name and will automatically be applied to your semi-annual real estate tax bill when it comes due.

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  • Does the Treasurer have automatic payment deduction?

    We offer the convenience of having your monthly payments direct debited from a checking or savings account if you are enrolled in the Budget Payment Program. For more information please see Budget Payment Program.

  • How do I make an address change?

    Ohio Law (Section 323.23, Ohio Revised Code) requires that any mailing address change for property tax bills be provided to the County Treasurer. Please keep the Treasurer's office advised when you move, change lenders or desire your tax bill to go to a different address.

    Please print, complete and send your Address Change Form via US mail, email, or fax (614) 221-8124 to our office. Alternately, you can fill out an on-line Address Change Form and submit it to our office directly from our website.

  • How much of my taxes go to schools, etc.?

    Our Customer Service Department can provide this information. Please call (614) 525-3438.

  • Can I appeal the penalty amount?

    Yes; however, by law, penalties can only be forgiven in certain circumstances. For more information, see Request for Penalty Forgiveness.

  • I don't agree with the value that has been placed on my property. What can I do?

    Applications to appeal the valuation of your property are accepted from mid- December until March 31st each year by the Auditor's office. If you would like to file an appeal to contest the valuation of your property, please visit the Auditor's website to download an appeal form or contact the Board of Revision at (614) 525-3913 to receive a form by U.S. mail. The deadline for filing an appeal is March 31st each year.

  • I paid off or refinanced my home and now no longer escrow my taxes with my lender. What should I do to ensure I receive my tax bill?

    Congratulations on paying off or refinancing your home! It's as easy as one, two, three to make sure that you don't miss important information about paying your taxes.

  • Make sure that you understand how any taxes you previously escrowed will be distributed by your lender. Should they be refunded or will they apply against the next tax bill?

  • Check out our convenient monthly budget pay program to see how you can benefit from enrolling in this service.

  • Change your mailing address with our office. This easy step is often overlooked until too late. It's as simple as completing and electronically submitting the change of address form.

  • I received a notice from my bank that my check has been returned. What do I need to do?

    The Treasurer’s office will reverse returned payments made on parcel(s) once we receive a notification from our bank. The process of reversing a returned payment(s) normally takes 2-3 business days to reflect on your parcel(s); therefore, you may receive your bank’s notification before the payment is corrected in our records. You may submit another payment at any time after you receive your bank’s notification. At this time, we do not charge any returned item fees; however, you may be subject to penalty charges on your property if the taxes are not paid by the required due date. Please consult with your financial institution concerning the reason for the return.

  • CAN I PAY MY TAXES MONTHLY?

    If your taxes are paid current, the Treasurer’s Office offers a Budget Payment Program to help you budget and prepay your taxes over our semi-annual tax collection periods. It is an easy way to set aside money on a monthly basis for the payment of your next real estate tax bill. The money that you pay will be held in an escrow account in your name and will automatically be applied to your semi-annual real estate tax bill when it comes due.

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  • WHAT METHOD OF PAYMENTS DO YOU ACCEPT?

    The Treasurer’s Office offers several methods of payment for real estate taxes.

  • Online: Through our fully secured website you can pay by credit or debit card (with an additional convenience fee) or for free by electronic check.
  • Budget Payment Agreement: Our Budget Payment Program allows you to be billed monthly for your real estate taxes. Payments can be made by personal check, certified check, money order, cash, credit card, or direct debit.
  • At Participating Banks: We have partnered with Heartland Bank for our semi-annual tax collections as another location to pay your real estate taxes. For more information please click here for Participating Banks.
  • At Participating Retailers: Participating retailers in the CheckFree network can accept cash payments this includes all Kroger locations. Please click the provided link to find a retail location closest to you. Retailer Search.
  • Mail: Payments can be mailed to our office at 373 S High St, 17th Floor, Columbus, Ohio 43215-6306. Please include the lower portion of your bill with a check or money order made out to “Franklin County Treasurer.”  Be sure to include your name, district parcel number, and daytime phone number on your method of payment. DO NOT send cash.
  • In-Person: Our tellers are able to accept cash, personal check, business check, money order, cashier’s check or certified check at the window. If you would like to pay with a credit or debit card, unfortunately we do not accept them at the teller window at this time. However, you may use our kiosk to make a credit card, debit card, or electronic check payment through our website.
  • HOW DO I CHANGE OR CANCEL MY MONTHLY DIRECT DEBIT?

    The Treasurer’s Office requires that all changes to debit information or cancellation be in written form. You can mail your request to our office at 373 S High Street, 17th Floor, Columbus, Ohio 45215-6306, fax it to our office at 614-525-3053, or email this information. Please note that when updating your debit information to a new account, the change might not take place until the following month depending on when we receive the request. Be sure to include your phone number so that we can call you if we have questions or need to clarify the information you sent. For more information, please call 614-525-3438.

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  • I AM SELLING MY PROPERTY. HOW DO I STOP THE MONTHLY BILLS?

    In order for our office to stop sending monthly bills we need your permission in writing to cancel. The fastest way for us to make this change is for you to email us. You may also notify us through mail or fax. For more information, please call 614-525-3438.
  • HOW DO I UPDATE MY BANKING INFORMATION FOR MY MONTHLY DIRECT DEBIT?

    To update your banking information for your monthly direct debit, we require either a voided check or letter from your financial institution indicating the complete routing number, account number, account holder(s) name(s), as well as whether the account is a checking or savings. You can mail this to our office by mail, fax, or email. Please note that the change might not take place until the following month depending on when we receive your request. Please call 614-525-3438 with any questions.
  • DO YOU TAKE CREDIT CARDS AT YOUR TELLER WINDOW?

    No, our office does not currently accept credit cards at our teller windows. We do, however, have a kiosk that can be used to make such payment through our fully secured website.
  • I AM HAVING TROUBLE PAYING MY TAXES. WHAT ARE MY OPTIONS?

    We offer a Delinquent Payment Plan to help you get your taxes current. If you would like to get more information about this payment option, please contact our office at 614-525-3438.


Please remember that there are other credits, such as the Homestead reduction and the farm value reduction (C.A.U.V.) that may affect the net annual tax. If you have any questions regarding the eligibility requirements for either of these programs, please call the Auditor's office at (614) 525-4663.

Use our Tax Estimator for a quick way to determine the amount of your real estate taxes.

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