FREQUENTLY ASKED QUESTIONS

• What is the procedure for applying for a refund? 
  First, verify that there is a surplus on the parcel. You may do this via the online search form below or by calling 614-525-3438. If it is determined that a refund might be available, print out a copy of the Application for Refund, complete it and return to us with a copy of the front and back of your canceled check, money order, cashier's check or paid stamped receipt. Include any other evidence to support your claim such as a closing statement, escrow statement, etc. The application should be mailed to: Franklin County Treasurer's Office, Attention: Refunds, 373 South High Street, 17th Floor, Columbus, Ohio 43215.

• How long does it take to receive a refund? 
  The refund process generally takes six to eight weeks to complete, depending on the time of year the refund is requested. 

• Am I entitled to a refund if I refinanced? 
  If a duplicate payment was received for the first-half property tax collection, the answer is no. Your full taxes will be credited as paid, and your mortgage company will not receive a bill for the second-half collection. However, you may have an overage in your escrow account in May and should contact your mortgage company for an adjustment. If you refinanced during the second half and the full year's tax bill is already paid, the answer is yes. Please submit a completed Application for Refund, along with supporting documentation including your escrow statements and/or settlement closing documents.

• What if I paid taxes on a parcel by mistake? 
  The entity or individual who paid the taxes must submit an Application for Refund, along with payment verification. The process for refunding an overpayment may take longer if the funds have been distributed to the taxing districts. Taxpayers may be asked to complete a written statement explaining the error and their request for correction, along with the refund application.

• Can I have my surplus applied to next year's taxes? 
  Yes. Please indicate that on the application when you submit it with your proof of payment.

• How soon should I apply for a refund? 
  You should apply in writing as soon as you receive your canceled check, money order or cashier's check. If you paid with cash and have a paid receipt, you may apply as soon as possible. Please note: Refunds cannot be made until the checks involved in the overpayment have cleared the payer's account. This can be verified by presenting a bank statement.

• Who should request the refund? 
  A refund should only be requested by the person or entity who is entitled to the refund.